Privacy Policy

This Privacy Policy explains how 19 Hole Barber Shop (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, use our online booking links, contact us, or interact with our ads and marketing. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect information you provide directly to us, such as your name, phone number, email address, and any message details when you contact us through forms, text, email, or phone. If you book an appointment through a third-party booking platform (for example, Booksy or similar services), that platform may collect booking details such as appointment date/time, service selection, and contact information. We may also collect information you share with us in person related to your haircut preferences and service history.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data such as your IP address, device type, browser type, pages viewed, time spent on pages, referring website, and general location (city/state level). This data helps us understand how people use our site and improve performance, security, and user experience.

Cookies and Tracking Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, measure traffic, and understand how visitors engage with our content. Cookies are small files stored on your device that help websites work efficiently. You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

Analytics and Advertising

We may use analytics tools (such as Google Analytics or similar services) to understand website usage and improve our marketing. We may also use advertising tools (such as Google Ads) to promote our services, measure ad performance, and reach people searching for barbershop services. These tools may use cookies or similar identifiers to provide reporting and, in some cases, show ads based on general browsing behavior. You can manage ad personalization settings through your Google account or device settings.

How We Use Your Information

We use information to (1) provide services and customer support, (2) respond to messages and appointment requests, (3) send booking confirmations and service updates when applicable, (4) improve our website, services, and customer experience, (5) maintain safety and prevent fraud or misuse, and (6) market our services, including promotions and announcements, when permitted by law. If you opt in to receive marketing messages, you can opt out at any time.

SMS and Email Communications

If you provide your phone number or email, you may receive messages related to appointments, confirmations, promotions, or service updates. Message frequency may vary. Standard message and data rates may apply. You can opt out of marketing SMS by replying STOP (or following the instructions in the message). You can opt out of marketing emails by using the unsubscribe link (if provided) or contacting us directly. Transactional messages about bookings or important service notices may still be sent when necessary.

How We Share Information

We do not sell your personal information. We may share information in limited situations: (1) with service providers who help us operate our website, analytics, advertising, communications, or booking processes; (2) with booking platforms you choose to use to schedule appointments; (3) if required by law, subpoena, or legal process; (4) to protect our rights, safety, and property, or the rights and safety of others; or (5) in connection with a business transaction such as a merger or sale, where permitted by law. Service providers are expected to handle data responsibly and only for the purposes we specify.

Third-Party Links and Booking Platforms

Our website may include links to third-party websites or booking services. When you click those links, you leave our site and their privacy practices apply. We encourage you to review the privacy policies of any third-party platforms you use, including appointment scheduling services, maps, social media, or review sites. We are not responsible for the privacy practices or content of third-party services.

Data Retention

We keep personal information only as long as needed to provide services, respond to requests, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of data and the purpose for which it is used.

Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, transmission, or storage system is guaranteed to be 100% secure. You should use caution when sharing sensitive information online and avoid sending confidential data through unsecured channels.

Children’s Privacy

Our services and website are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it where required.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information, and to opt out of certain forms of advertising or marketing. You may also have the right to request a copy of the information we hold about you. To make a request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

California and Other State Disclosures

If you are a resident of a state with privacy laws (such as California), you may have additional rights regarding your personal information, including the right to know what categories of personal information are collected, the sources of that information, the business purpose for collecting it, and categories of third parties it is shared with. We do not sell personal information. For requests, contact us and specify your state of residence.

International Visitors

If you access our website from outside the United States, your information may be processed in the United States where privacy laws may differ from your location. By using our website, you consent to the processing and transfer of your information as described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update it, we will revise the “effective date” by posting the latest version on our website. Your continued use of our website after changes means you accept the updated policy.

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact 19 Hole Barber Shop through our website contact page or by phone/email listed on our site. Please include your name, preferred contact method, and a clear description of your request.